MINALI TOLANI
DIRECTOR: SALES, STRATEGY & BUSINESS DEVELOPMENT
UAE EXCHANGE
THE SUMMIT
The outsourcing and shared services (OSS) industry has considerably evolved over the last decade by switching from the traditional working model to a more complex strategic paradigm, resulting in onshore, offshore and nearshore outsourcing models successfully addressing various organizational challenges.
Smart Outsourcing Summit is an invitation-only strategic platform designed for decision makers across industries like finance, insurance, IT, construction, healthcare, telecoms etc., to choose the right partners and appropriate outsourcing models with maximum benefit, by providing them access to innovative solutions in BPO, ITO and KPO sectors. This summit is the sixth event in CEI Group’s Smart Summit Series after successfully hosting Smart SME MENA Summit 2018 & 19, Smart Education Summit 2019 & 20 and WES MENA 2019.
This strategic platform also paves the path for international firms to expand to the UAE region by providing them an opportunity to promote their products and services to the local enterprises.
SMART
In the context of Smart Outsourcing Summit:
- Systematic approach for streamlining processes
- Modernizing techniques
- Adopting innovative solutions & design thinking
- Results orientation & cost-effectiveness
- Technological empowerment
OSS INDUSTRY IN THE UAE
The UAE is an established regional and international business hub, where many local and international companies have business operations across borders, driving significant spend on onshore, offshore and nearshore outsourcing services.
- Combining all the demand drivers and areas of spend, the UAE’s OSS market, in terms of total spend by UAE-based organizations on any OSS activities (at home or abroad), is estimated at over US$ 4.8 billion in 2018
- The UAE market is expected to reach about US$ 6.8 billion in total OSS spend by 2023
*Courtesy: Outsourcing and Shared Services Outlook 2019-2023: Global, Middle East and UAE Industry Outlook. A whitepaper developed by Monitor Deloitte in conjunction with Dubai Outsource City (DOC).
WHO SHOULD ATTEND
KEY TOPICS
- Global OSS Trends: Artificial Intelligence, Cloud Computing and Robotic Process Automation
- Outsourcing and its Benefits in International Trade
- Global Best Practices in the BPO, ITO and KPO Business Models
- Importance of Data Protection, Privacy and Compliance in Outsourcing
- Global Business Services for Performance Improvement
- Customer Experience – Best Practices
- Digital Transformation – Key Considerations
- Integration of Design Thinking into Business Operations and Outsourcing Design & Delivery
SMART SUMMIT SERIES: HIGHLIGHTS AND TESTIMONIALS
PAST SPEAKERS
ROHIT GARG
HEAD: BUSINESS BANKING
MASHREQ BANK
TINA GHANEM
DIRECTOR ONLINE MARKETPLACE
EXPO 2020 DUBAI
CAROL LEE
HEAD OF DIRECT SALES: RETAIL & SME
AXA
KANWAL SARFRAZ
CO-FOUNDER
WADI.COM
KUNAL ROY
HEAD OF PRODUCT & VALUE PROPOSITION
RAKBANK
ABDELAZIZ DAOUD AL MAAZMI
DIRECTOR OF BUSINESS INCUBATION DEPARTMENT
DUBAI SME
HER EXCELLENCY AMNA AL NAKHI
DIRECTOR GENERAL
GOVERNMENT OF SHARJAH
DR ABDULLA ALAWADHI
BOARD MEMBER
EMIRATI ENTREPRENEURS ASSOCIATION
NADINE SAMRA
VP- DIGITAL BUSINESS
MENA ZEE ENTERTAINMENT
ASHRAF MAHATE
CHIEF ECONOMIST
DUBAI EXPORTS
MITI AMPOMA
FOUNDER AND DIRECTOR
MITICOM
WIKTOR ŻOŁNOWSKI
CO-FOUNDER
PRAGMATIC CODERS
SEBASTIAN WRÓBEL
CHIEF STRATEGY OFFICER
DESMART
TAMARA DE RUITER
HEAD: INTERNATIONAL MARKETING
LAYCOS
ROMAN KOČI
CEO
LOGAMIC
PAST SPONSORS AND PARTNERS
FINTECH PARTNER
SME AUDITING PARTNER
SME INSURANCE PARTNER
INNOVATIVE COMMUNICATION PARTNER
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CONTACT US
Interested to partner with us? Would like to know more about our projects? Go ahead and feel free to contact us
SMART OUTSOURCING SUMMIT - A CEI PROJECT
GLOBAL PRESENCE
Multi-talented team based in 4 different locations:
- Dubai
- Singapore city
- Mexico city
- Toronto
MULTI SUITE EVENTS
CEI conducts multi suite events:
- Conferences
- Congresses
- Exhibitions
- Summits
